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Help Center

With a large variety of quality handmade products, motivational gifts and party decorations, at JJ Home Boutique, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.

I just placed an order, when will it ship?

All orders start to be made after 24 hours from the time you placed the order. The process time is 3-5 working days and, in addition, average transport time within North America is 4-7 days.

Do you accept returns?

We offer a money back guarantee if the product is defective. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase, provided that the product is received in its original condition.

Can I cancel my order?

Cancellations are accepted within 24 hours of purchase. Please contact us and we will cancel your order and issue a full refund.

I have entered an incorrect address what do I do now?

If you have written the wrong address, you must immediately reach out to us via the Contact us section.

I have questions about a product, how can I reach you?

If you have any questions about a product, please do not hesitate to reach out to us via the Contact Us section and we will be happy to assist you in any way we can.

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